Service control center technology

WTG provides the products and solutions you need, but we also provide the service packages to match.

What is happening in technologies for the control center sector? How can you ensure your control center is failsafe? Who trains up your dispatchers and administrators? With WTG’s service portfolio, you can be sure to remain at the cutting edge, that you are using the best possible technological solution and that you have an overview at all times of every mechanism in your control center and of every move in your control center management.

The benefits of WTG services at a glance:

360° support from initial conceptual design, through implementation to monitoring the finished system
Maximum system resilience thanks to our year-round 24/7 service and support
Proactive localization and elimination of potential causes of breakdown
Regular software upgrades after testing in the WTG lab

365-day, 24/7 service & support

If a fault should occur despite our preventative maintenance, we put a tried-and-tested, well-rehearsed workflow into operation to resolve the failure quickly and without fuss.

Either on request or by contractual agreement, we provide a comprehensive service offering for every part of Germany, including remote servicing, hardware replacement and on-site service in case of system failure. We consider our support services to be a key factor in the operational reliability of your control center and commit ourselves to live up to every aspect of the agreed service levels, and to continuously check and improve on the quality of our services. You benefit from …

Our Technical Service Center (WTG TSC)
365-day, 24/7 availability
Extremely short response times conforming to your service level agreement (SLA)

Support center

Our Support Center in Coesfeld takes on the support functions, from 1st to 3rd Level for service technicians, system specialists and customers.

The control center specialists working at our support center have direct access to the necessary planning, development and production materials and tools. Test set-ups modelled on systems already delivered equip them to carry out the necessary work on hardware and software components in the workshop under realistic conditions. This organizational approach, along with our predefined escalation procedures, allows us to guarantee a level of service that fully conforms with your requirements. You benefit from …

Highly skilled support from a specialist service team
365-day, 24/7 service
Resolution of faults at your control center under realistic conditions with the aid of test systems

Euro Alert Managed Services (EAMS)

EAMS is a solution developed by WTG conforming to BSI standards. It is designed to conduct a comprehensive security assessment of your control center. Continuous monitoring of hardware and software detects faults in advance, thus preventing failures down the line.

Hardware, system processes and applications are all monitored continuously using individually defined parameters for security assessment and any irregularities are reported either to you or to our support center immediately. Together we can decide what the critical parameters for your control center are – WTG provides you with a service tailor-made for your control center. With EAMS …

You can identify problems in the system long before they cause serious failures
A fully automatic backup of all relevant systems you can rely on while the system is in operation
Faults are resolved in the shortest possible time thanks to our WTG service department

Training

For system administrators, dispatchers and service personnel, the goal of our tailor-made training course is to impart well-grounded and practical knowledge – customized to the courses' various relevant user groups.

Provision of training materials by qualified teachers alternates with training phases in which participants can check and develop their skills using the practice system. Any data sets produced during exercises that might be of relevance for later use in real-life operation can be transferred easily to the affected live system. Temporary redundancy built into our working method facilitates a transitional stage before real-life productive operation, removing much of the risk of any surprises occurring during the changeover to live implementation. You benefit from …

Customer-specific training for the broadest possible range of user groups
Small class sizes and fully documented training materials
Training takes place in a live environment to ensure maximum realism in practice

General contracting

From emergency alarm systems to communication technology, from cutting-edge antennae to the right furniture, from media technologies to building services, when fitting out or refitting a control center you need to consider a broad range of interrelated factors.

Where requested to do so, WTG will take over the task of coordinating all these factors – from initial contracting to final handover. And after that has all been done, you can then conclude a maintenance contract for all the interrelated systems. Put yourself in our hands for ...

A single contractor and contact partner throughout the project, who can provide ongoing service and support after project completion
Uniform SLAs for all systems
No need for any tussles over who is responsible in case of issues or faults

THE WAY WE DO THINGS

With WTG: from idea to solution.

Idea

It all begins with your idea – we do the rest. We apply our comprehensive knowledge and long experience to get your business case up and running.

Design

The first step is analysis, then the conceptual design, followed by the implementation plan. You can always rely on us to employ cutting-edge technology, to provide maximum security and to communicate personally.

Installation

Whether the project is about integrating new systems or adding enhancements to existing functionalities, our team of experts remains at your side until the solution is working absolutely seamlessly. And, well beyond that stage, you can still rely on our 365-day, 24/7 service.

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