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IT infrastructure

Even the very best control center is only as good as the IT infrastructure upon which it is built. As an expert in IT and communication, WTG takes on the role of ensuring that your control center never loses its connection.

At every control center every second counts – and that does not present a special challenge simply to dispatchers, but also to the center’s IT infrastructure. A sophisticated design containing plenty of redundancy and fallback levels ensures that emergency calls and fault reports are accepted within a few seconds, triggering the appropriate processes as and when required. To ensure that everything works seamlessly, you need a reliable partner who can both configure your control center’s IT infrastructure to suit your individual needs and also understand it and maintain it appropriately.

The benefits at a glance:
  • Long experience in designing, installing and maintaining IT and communication technology specifically designed for control centers
  • Vendor-independent advice
  • Maximum system resilience and 365-day, 24/7 service

From analysis to access security

The job of managing IT-critical infrastructures belongs in the hands of experts – the risk to your control center’s reliability through delayed or inappropriate responses is simply too great. With our comprehensive knowledge we can implement solutions based on your needs as an emergency service provider – keeping our focus at all times on the ever-more challenging requirements of an increasingly digital world.

WTG provides you with benefits in these areas ...
  • Maximum resilience for your IT infrastructure 
  • Proactive monitoring of all systems and applications used by your control center using EAMS (Euro Alert Managed Services)
  • Cyber-security – cutting-edge IT security solutions
Service

We are there for you!

  • 365-day, 24/7 service & support 

We consider our services to be your guarantee of the operational security of your control center. A large team of certified specialists is at your service – anywhere in Germany. WTG’s TSC (Technical Service Center) guarantees 365-day, 24/7 availability.

  • Support center

Our support center in Coesfeld provides our specialists with wide-ranging trouble-shooting and testing opportunities. Through its work, and through the use of well-defined escalation procedures, we can guarantee you receive the right support from first to third level.

  • General contracting

When fitting out or refitting a control center, you need to consider a broad range of interrelated factors. Where requested to do so, WTG will take over the task of coordinating all these factors – from initial contracting to final handover. With WTG, you have a reliable contact and solid regular contractor. 

With our professional control center services, you are in the very best hands. 

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THE WAY WE DO THINGS

With WTG: from idea to solution.

Idea

It all begins with your idea – we do the rest. We apply our comprehensive knowledge and long experience to get your business case up and running.

Design

The first step is analysis, then the conceptual design, followed by the implementation plan. You can always rely on us to employ cutting-edge technology, to provide maximum security and to communicate personally.

Installation

Whether the project is about integrating new systems or adding enhancements to existing functionalities, our team of experts remains at your side until the solution is working absolutely seamlessly. And, well beyond that stage, you can still rely on our 365-day, 24/7 service.

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