wtg.com

Service IT and communication

WTG provides the products and solutions you need, but we also provide the service packages to match.

What is happening in the technologies used in your sector? What do your customers expect of you in the field of IT and communication? What solutions are essential to the success of your business? And what is the best way of dealing with all the issues while still concentrating on your core business? WTG’s service portfolio keeps you at the cutting edge, equips you to implement the best possible technological solutions and to earn your image as a highly professional partner in the eyes or your customers.

The benefits of WTG services at a glance:

  • 360° support from initial conceptual design, through implementation to monitoring the finished system 
  • Maximum system resilience and 365-day 7/24 monitoring
  • You can concentrate on your core business by outsourcing updates and maintenance
René Köster

COO | WTG communication

+49 251 3993 388rene.koester@wtg.com

  • Consulting

The professional integration of IT and communication solutions into your enterprise infrastructure is one of the decisive factors for success in this increasingly digital world.

But how can you translate that insight in terms of technical designs in your business activities? The knowledge is often lacking in-house to choose from among the multitude of technical options available – WTG can fill this gap by providing expert advice on the following topics:

  • Requirements definition and strategy development
  • Product overview and network design
  • Technology workshops and audits

  • Professional & integration services

To ensure that your ICT landscape can do its work successfully, it is essential that you can integrate a very broad range of applications seamlessly into that infrastructure. This involves more than the challenge of implementing new technologies in a highly complex IT landscape; it also means satisfying the technical and personnel requirements for their effective operation.

With our experience in a wide range of different projects and our extensive specialist business knowledge, WTG integrates complex applications seamlessly into your existing ICT infrastructure. Put yourself in our hands for ...

  • Seamless integration of new systems or enhancement of existing functionalities
  • Full exploitation of all opportunities posed by the latest technology
  • Minimization of project risks during implementation

  • Service & support

Based on the best practice methods of the IT Infrastructure Library (ITIL) and on tailor-made Service Level Agreements (SLA), we can provide high-quality services round the clock. Either on request or by contractual agreement, we provide a comprehensive service offering for every part of Germany and Europe, including remote servicing, hardware replacement and on-site service in case of system failure.

We are aware that our support services are a key factor in your success and commit ourselves to live up to every aspect of the agreed service levels, and to continuously check and improve on the quality of our services. You benefit from …

  • Our Technical Service Center (WTG TSC)
  • 365-day, 24/7 availability
  • Our highly skilled team of experts

  • Service management

A service can only be as good as the standard processes upon which it is based: Only where workflows are clearly defined and set out for all to see can the quality of a service remain consistent and comparable over time.

That is why we put particular emphasis on a rule-based and transparent service workflow – the only way that you can be guaranteed full control over the process. The WTG service standard includes …

  • A dedicated customer portal to make it easy to record faults and queries
  • Transparent real-time communication of the current status of tickets via the portal
  • Regular service review meetings with the customer, as well as evaluation of service quality through regular service reports

  • Service transitioning

Passwords, access rights, data protection agreements and the rest: A number of important aspects need to be considered to ensure a seamless transfer of projects over to WTG Service.

As a professional service provider, we put a particular emphasis on close collaboration with project owners during the changeover to WTG service processes. That is why WTG is careful to ensure a coordinated transition from the project team to the service team. You benefit from …

  • Our long experience gleaned from a long list of successful service projects
  • Comprehensive analysis of the customer environment before putting it into service
  • Seamless implementation of projects and complete solutions into service

  • Monitoring services

The capacity to respond to warning messages before they cause massive operational issues in business processes is one of the essential services required in any digital world.

To ensure that sufficient capacity is in place, WTG provides complex monitoring functions for services and applications, informs you constantly of any faults and intercedes long before any risk to the availability of your communication processes arises. Put yourself in our hands for ...

  • Early warning systems that allow you to intervene before any serious failure becomes likely
  • Fault resolution using either in-house specialists or WTG’s 24-hour service team
  • A patch and release management system that ensures that you are always using the latest software versions and builds on your systems

  • Managed services

Ever more complex ICT landscapes and the constantly growing speed of innovation represent an enormous challenge to every modern enterprise. The provision of new services, service features and improvements in availability happening simultaneously with greater pressure on costs puts the focus on what have been named "managed services", a model by which selected IT services are taken over by a service provider like WTG.

The customer purchases only the selected services they need, and pays for them at a monthly flat rate – allowing them to keep an overview of costs and to reap the benefits of a reliable system environment throughout the entire life cycle of the relevant ICT systems. You benefit from …

  • Our acceptance of responsibility for the operation of selected IT services
  • Reduced downtime and operational issues 
  • Plannable costs instead of large one-off investments

  • Project management

Professional project management is the key to the successful introduction of complex new ICT systems. With our experience from a great many successfully concluded projects, we can either lead you or support you (depending on your needs) through the installation or refitting process for your IT, telecommunications and security systems.

Our approach is to adapt ourselves to the needs of each individual customer project using modern project management methods and deploying comprehensive technical expertise, keeping project conversion times short and additional investment needs low. Your benefits from our approach:

  • Introduction of new or enhanced ICT systems “on time – on quality – within budget”
  • Reduced effort in subsequent service management thanks to lasting value of project work 
  • Increased user acceptance when implementing new systems and functions
THE WAY WE DO THINGS

With WTG: from idea to solution.

Idea

It all begins with your idea – we do the rest. We apply our comprehensive knowledge and long experience to get your business case up and running.

Design

The first step is analysis, then the conceptual design, followed by the implementation plan. You can always rely on us to employ cutting-edge technology, to provide maximum security and to communicate personally.

Installation

Whether the project is about integrating new systems or adding enhancements to existing functionalities, our team of experts remains at your side until the solution is working absolutely seamlessly. And, well beyond that stage, you can still rely on our 365-day, 24/7 service.

Contact now
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