Take Advantage of the Zoom Contact Center.

Does your company already use Zoom for video conferences and online meetings? Then you have the perfect foundation for a smooth Contact Center implementation. Integrate the Zoom Contact Center seamlessly into your existing Zoom infrastructure. This way, you benefit from familiar features and interfaces by simply adding the Contact Center as part of your Zoom account.

The Zoom Contact Center provides scalable solutions that allow you to adapt to your company’s needs. You can easily increase or decrease the number of agents and the capacity of the Contact Center as required. This flexibility enables you to respond efficiently to seasonal fluctuations, peak times, or business growth without wasting valuable resources.

Telephony, email, chat, and social media – enable your customers to connect with your company through their preferred channel. By integrating all communication channels in one place, your agents can work more efficiently and deliver a seamless customer experience.

The Zoom Virtual Agent (ZVA) chatbot solution provides intelligent self-services, customer routing, and valuable AI-driven analytics. This allows you to scale your support without hiring additional agents or outsourcing services. Your customers receive fast assistance around the clock, helping you optimize average wait, handling, and response times for customer inquiries.

Relieve your employees with AI. In addition to the Zoom Virtual Agent (ZVA) chatbot, the Zoom Contact Center offers two more AI-powered tools: Zoom AI Companion automatically generates summaries, saving agents time and streamlining handovers. And AI Expert Assist intelligently searches the knowledge base, providing agents with quick and accurate answers.

The Zoom Contact Center provides powerful analytics tools that give you deep insights into your customer communication. Track key metrics such as call volume, average wait time, customer satisfaction, and more. These data-driven insights help you identify bottlenecks, improve efficiency, and enhance your customer service.